Howdy.
Sometimes you just have a question. About size. About material. About delivery. Or about whether a jacket is really as weatherproof as it looks. Sometimes something went wrong. It happens. And sometimes you just want to get something off your chest.
Then you've come to the right place.
At ELKLINE, real people are at the other end of the line. No bots, no endless queues, no "Please press 7". Instead, a team that listens, asks questions, and tries to find a good solution. Straightforward northern German. Friendly. Uncomplicated.
Simply use the contact form on this page and tell us what it's about. The more precise your information, the faster we can help. If it's about an order, we'd appreciate your order number. If you have questions about a product, please tell us the item name or send a link. That saves follow-up questions and gets us to our goal faster.
Do you have questions about sizes or fits? No problem. After all, our clothing should not only look good but also fit well. Whether it's a jacket, coat, fleece, or shirt – we're happy to help you find the right model. Perhaps it's also worth taking a look at our collections for women, men, or children.
We are also there for you when it comes to topics such as shipping, returns, care instructions, or material properties. After all, every ELKLINE product contains a lot of thought, experience, and attention to detail. From durable materials to well-thought-out cuts to sustainable solutions made from organic cotton, natural fibers, or recycled fabrics. If you want to know more: Just ask.
And if something doesn't go as planned, please contact us. Is a delivery delayed? Does an item have a defect? Are you not satisfied with something? Then we want to know. Not because we are perfect. But because we work every day to get better.
By the way, we don't just appreciate questions. Of course, we also like to read praise. And ideas, suggestions, or honest feedback even more. Many good ideas ultimately come from the people who wear our products out in real life – in wind, weather, everyday life, and adventure.
So: Write to us.
We will get back to you as soon as possible and take care of your request. Promised.
See you in your inbox.
Your ELKLINE Team
ELKLINE – Clothes for people who prefer to be outside than inside. And for all who like both.